Last updated: September 24, 2024

This Privacy Policy describes the policies and procedures of PT Aino Indonesia (referred to as the “Company” or “We” or “Us” or “Our” in this Agreement) regarding the acquisition and collection, processing and analysis, storage, improvement and renewal, appearance, announcement, transfer, dissemination, or disclosure, and/or deletion or display,and disclosure of your information when You use the Services and inform You of your privacy rights and how the law protects You. We use your Personal Data to provide and improve the Services. By using the Service, You consent to the collection and use of information in accordance with this Privacy Policy.

A.  Interpretation and Definition

Interpretation

Words that are originally capitalized have meanings defined under the following conditions. The following definitions will have the same meaning regardless of whether they appear in the singular or plural.

1. Definition

a. Affiliate means any person or entity that directly or indirectly controls, is controlled by, or is under the same control as a party.

b. Account means a unique account created for You to access Our Services or any part of Our Services.

c. You means the individual accessing or using the Services, or a company, or other legal entity on behalf of such individual accessing or using the Services as applicable.

d. Application is a software program provided by the Company for use by its users that includes mobile applications managed by the Company.

e. Cookies are small files placed on your computer, mobile device, or other device by a website, which contains details of your browsing history on that website among its many uses.

f. Usage Data refers to data collected automatically, either generated by the use of the Service or from the infrastructure of the Service itself (e.g. the duration of a page visit).

g. Personal Data is any information relating to an identified or identifiable individual.

h. Force Majeure is an event that occurs outside of the will and control of You and the Company and directly hits the target in the form of the object of this agreement which may result in losses.

i. The Forum refers to any institution selected and agreed upon by you and the Company to resolve any disagreements or disputes that arise, apart from arbitration. This forum may include, but is not limited to, mediation, negotiation, or conciliation proceedings that have legal and relevant jurisdiction over the dispute that occurs. The forum in question is an alternative means that is preferred in resolving disputes in good faith before proceeding to arbitration proceedings.

j. Third-Party Social Media Services refer to any social networking website or website where Users may log in or create an account to use the Services.

k. Service refers to the App or Website or both.

l. The state refers to Indonesia.

m. Service Provider means any natural person or legal entity that processes data on behalf of the Company. It refers to a third-party company or individual employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

n. Device means any device that can access the Services, such as a computer, mobile phone or digital tablet.

o. The company refers to PT Aino Indonesia, Jl. Prof. Dr. Sardjito No. 25, Yogyakarta, 55223, +62 274 518682, +62 274 554466.

p. Website refers to https://www.ainosi.co.id/ accessible from https://www.ainosi.co.id/.

B. Collecting Your Personal Data 

1. Types of Data Collected

When using Our Services, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

a. Email address;

b. First name and last name/Surname;

c. Phone number;

d. Address, State/Province, ZIP City /Zip Code;

e. The use of Data.

2. Usage Data Specifications 

a. Usage Data is collected automatically when using the Services.

b. Usage Data may include information, such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Services You visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

c. When You access the Services through a Device, We may collect certain information automatically, including but not limited to, the type of mobile Device You use, the unique ID of your mobile Device, the IP address of your mobile Device, your mobile operating system, the type ofmobile Internet browser You use, unique Device identifiers, and other diagnostic data.

d. We may also collect information that your browser transmits each time You visit Our Services or when You access the Services through a mobile Device.

C. Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Services through the following Third-Party Social Media Services:

1. Google;

2. Facebook;

3. Instagram;

4. Twitter.

If You decide to register through or provide Us with access to a Third-Party Social Media Service, We may collect Personal Data already associated with your Third-Party Social Media Service account, such as your name, your email address, your activity, or your contact list associated with that account.

You may also have the option to share additional information with the Company through your Third-Party Social Media Service account. If You choose to provide such information and Personal Data during registration or otherwise, You grant permission to the Company to use, share, and store it in a manner consistent with this Privacy Policy.

D. Information Collected When Using the Apps

When using Our Application, in order to provide features of Our Application, We may collect with your prior permission:

1. Information about your location;

2. Images and other information from your device’s camera and photo library.

We use this information to provide features of Our Services and to improve and customize Our Services. Such information may be uploaded to the Company’s servers and/or Service Provider’s servers or simply stored on your Device. You can enable or disable access to this information at any time through your Device settings.

E. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Services and store certain information. The tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Services. The technologies We use may include:

1. Cookies or Browser Cookies. Cookies are small files that are placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Services, unless You have adjusted your browser settings so that they will refuse Cookies. Our Services may use Cookies. 

2. Web Beacons. Certain parts of Our Services and Our email may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single pixel gifs) that enable the Company i.e. to count users who have visited the page or opened an email and for other related Website statistics (e.g. recording the popularity of certain sections and verifying the integrity of systems and servers).

Cookies can be either “Persistent” or “Session”Cookies. Persistent Cookies remain on your personal computer or mobile Device when You are offline, while Session Cookies are deleted as soon as You close your web browser. You can learn more about Cookies in the terms feed website article. We use Session and Persistent Cookies for the purposes set out below:

1. Necessary/Essential Cookies

Types : Cookies Session

Managed by : Company

Purpose : 

These Cookies are essential to provide You with the Services available through the website  and to enable You to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the Services You request cannot be provided and We only use these Cookies to provide those Services to You.

2. Cookie Policy/Cookie Receipt

Types : Cookies Persistent

Managed by : Company

Purpose : 

This Cookie identifies whether the user has accepted the use of Cookies on the Website.

3. Functionality Cookies 

Types : Cookies Persistent

Managed by : Company

Purpose : 

These Cookiesallow Us to remember choices You make when You use the Website, such as remembering your login details or language preferences. The purpose ofthese Cookies is to provide You with a more personalized experience and to avoid having to re-enter your preferences each time You use the Website.

For more information about the Cookies We use and your choices regarding Cookies, please visit Our Cookie Policy or the Cookies section of Our Privacy Policy.

F. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

1. To provide and maintain Our Services: To monitor the use of Our Services.

2. To manage your Account: To manage your registration as a user of the Services. The Personal Data You provide may provide You with access to various functions of the Services available to You as a registered user.

3. For the performance of a contract: Development, compliance, and execution of a purchase contract for a product, goods, or service that You have purchased or another contract with Us through the Services.

4. To contact You: To contact You by email, phone call, SMS (Short Message Service), or other equivalent form of electronic communication, such as mobile Application push notifications regarding updates or informative communications related to contracted functionality, products, or Services, including security updates when necessary or reasonable for their implementation.

5. To provide you: News, special offers, and general information about other goods, Services, and events We offer that are similar to those You have purchased or inquired about, unless You have opted out of receiving such information.

6. To manage your requests: To attend to and manage your requests to Us.

7. For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets either as a continuing venture or as part of a bankruptcy, liquidation, or similar proceeding in which Personal Data We hold about users of Our Services, including among the assets transferred.

8. To ensure compliance with applicable laws: Including in efforts to identify and mitigate risks related to money laundering, terrorism financing, fraud and other illegal activities, We implement appropriate and ongoing procedures.

9. For other purposes: We may use your information for other purposes, such as analyzing data, identifying usage trends, determining the effectiveness of Our promotional campaigns, and to evaluate and improve your Services, products, marketing Services, and experience.

G. We may share your personal information in the following situations:

1. With your consent: We may disclose your personal information for other purposes to which You have previously consented, ensuring that any use or disclosure of such information is in accordance with the purposes for which You have authorized.

2. With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of Our Services to contact You.

3. For business transfers: We may share or transfer your personal information in connection with, or during negotiations, mergers, sales of Company assets, financing, or acquisition of all or a portion of Our business to another Company.

4. With Affiliates: We may share your information with Our affiliates, in which case We will ask such affiliates to respect this Privacy Policy. Affiliates include Our parent Company and other subsidiaries, joint venture partners, or other companies that We control or that are under joint control with Us.

5. With business partners: We may share your information with Our business partners to offer You certain products, services, or promotions.

6. With other users: when You share personal information or interact in public areas with other users, that information is visible to all users and may be publicly distributed outside. If You interact with other users or sign up through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, picture, and description of your activity. Similarly, other users will be able to see your activity descriptions, communicate with You, and view your profile.

7. Law enforcement: In certain circumstances, when the Company is required to disclose your Personal Data if required by law or in response to a lawful request by a public authority (e.g. a court or government agency).

8. Other legal requirements: The Company may disclose your Personal Data in good faith that such action is necessary to:

a. Comply with legal obligations;

b. Protect and defend the rights or property of the Company;

c. Prevent or investigate possible errors in connection with the Services;

d. Protect the personal safety of Service users or the public;

e. Protect against legal liability.

H. Storage of Your Personal  Data

The Company will retain your Personal Data only for as long as necessary for the purposes described in this Privacy Policy. We will retain and use your Personal Data for as long as necessary to comply with Our legal obligations (for example, if required by law to retain your data), resolve disputes, and enforce Our legal agreements and policies. The retention of Personal Data in electronic systems is at least 5 (five) years, unless it is necessary for longer to fulfill legal obligations or other purposes. In addition, We will also store Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, unless it is used to strengthen security, improve the functionality of Our Services, or if We are required by law to retain it for a longer period of time.

I. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in other places where the parties involved in the processing are located. This means that this information may be transferred to—and stored on—computers located outside of other governmental jurisdictions where data protection laws may differ from yours. Your consent to this Privacy Policy followed by the submission of such information constitutes your consent to such transfer. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to any organization or country unless there are adequate controls including the security of your data and other personal information.

J. Delete Your Personal Data

You have the right to delete or ask Us to help delete the Personal Data We have collected about You. Our Services may provide You with the ability to delete certain information about You from within the Services. You can update, change, or delete your information at any time by logging into your Account, if You have one and visiting the account settings section that allows You to manage your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. However, please note that We may need to retain certain information when We have a legal obligation or legal basis to do so.

K. Disclosure of Your Personal Data

1. Security of Your Personal Data

The security of your Personal Data is highly valued by Us, although it is important to be aware that no method of transmission overthe Internet or electronic storage is completely risk-free. We take all reasonable measures to protect your information as best as possible.

2. Children’s Privacy

Basically, Our Services are not intended for “individuals” under the age of 18. We do not knowingly collect personal information from children under that age. If You are a parent or guardian and become aware that your child has provided Us with Personal Data, please contact us. We will promptly take steps to remove such information from Our systems.

For users under the age of 18, the use of Our App is “allowed” with “parental supervision”. If the law requires consent from a parent, We will ask for that consent before collecting and using your information.

L. Links to  Other Websites

Our Services may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be redirected to that third-party site. We strongly encourage You to review the Privacy Policy of each site You visit. We have no control over and are not responsible for the content, Privacy Policies, or practices of any third-party sites or Services.

M. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will notify You by email and/or a prominent notice on Our Services, before the changes become effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

N. Complaint Handling and Resolution

If You have any concerns regarding Our handling of your Personal Data, We invite You to contact Us using the contact information set out below. We will handle your complaint with the utmost care and confidentiality and will contact You within a reasonable time to discuss next steps and resolution options.

If You feel that your complaint regarding Personal Data has not been fully resolved by Us, You may consider submitting it to the appropriate regulatory authority based on a pre-agreed agreement. The Personal Data We collect during this process will be used exclusively to deal with your complaint.

O. Contact

If You have any questions about this Privacy Policy, You can contact Us:
Through Email : [email protected] 

By visiting this page on Our Website : https://www.ainosi.co.id/ 

Phone : +62 274 518682, +62 274 554488

By mail : Jl. Acasia Sekip UGM Block L No.1, Yogyakarta 55281

P. Privacy Notice in Other Languages

Please check this Privacy Notice which has been adapted or translated into the following languages:

English and Indonesia.

In the event of any discrepancy between the Indonesian version of this Privacy Notice and any other language version, the Indonesian version shall prevail. The difference in question can be differences in the interpretation of terms, word selection, sentence structure, or meaning resulting from translation. In the event of any inconsistency between the two versions, including but not limited to inconsistencies in the delivery of information, legal understanding, rights and obligations of the parties, or the policies described, the Indonesian version shall be used as a valid and dominating reference in resolving any such differences.

Q. Choice of Law and Jurisdiction

In the event of a difference of opinion or dispute arising out of or relating to the use of choice of law and jurisdiction, You and We agree to first try to resolve it in an amicable manner through consensus deliberation. However, You and We in good faith also agree not to rule out the possibility of using other mutually agreed forums, either through mediation, negotiation, or conciliation that has jurisdiction over such disputes. This choice to take another forum shall not prejudice your and Our rights to ultimately resolve the dispute by arbitration in accordance with the provisions of this clause. 

Meanwhile, the legal choice that will be applied in this case is Indonesia law. If the deliberations do not reach an agreement, the settlement will continue through arbitration in accordance with the applicable provisions of the Indonesia National Arbitration Board (BANI). The arbitration proceedings will be conducted in Indonesia and the resulting decision will be final and binding on the parties.

R. Force Majeure

1. Force Majeure events include but are not limited to:

a. There was a war;

b. There was general public chaos: Riots, insurrections, sabotage, disturbances, violent demonstrations;

c. Natural disasters: Floods, landslides, earthquakes;

d. Non-natural disasters: Epidemics, pandemics;

e. Malfunction of the power source.

2. During the occurrence of Force Majeure, the Company and the bus operator are not responsible for any delays, cancellations, or interruptions of service. You will be notified of the situation immediately.

3. You are expected to follow the directions and information provided during the Force Majeure period.

4. You and the Company are exempt from the compensation provisions if the losses suffered are caused by theForce Majeure event provided that You who experience Force Majeure:

a. Submit immediately oral notice no later than 3 (three) calendar days and followed by written notification no later than 14 (fourteen) calendar days from the incident in question;

b. Immediately take all appropriate and reasonable actions and efforts to correct or overcome the incident or consequences caused by the Force Majeure event;

5. Submit written notice of the end  of Force Majeure no later than 3 (three) calendar days;

6. The provisions of paragraphs (a), (b), and (c) shall not apply if the Force Majeure in question is a National Force Majeure announced by a competent government agency and is generally known to each other between You and the Company;

S. Others

If one or more of the provisions of this Privacy Policy are held to be invalid, void, contrary to law, or unenforceable under any applicable law or ruling, that provision will be deemed invalid and as if it never existed. Notwithstanding the foregoing, this shall not affect the validity, validity or enforceability of any other provisions contained in this Privacy Policy, which shall remain in full force and effect.